Fayetteville | Dr. Ashok Jain | www.kidzcarepediatrics.com
Now we have 17 offices from the coast to the mountains and currently serve about 100,000 kids each year in 64 countries across NC. We have 152 employees and will add at least 25 or 30 this year.
ABOUT KIDZCARE PEDIATRICS For Dr. Jain, it is all about affordable, accessible, and quality pediatric care. Their aim is to give every child in the state of North Carolina access to medical care in a location that is convenient for the parents and regardless of the type of insurance they carry or their ability to pay. By doing so, they keep patients out of the emergency rooms and reduce health care costs across the board. They have 17 locations across the state, serving more than 100,000 children annually from 64 counties.
WHAT BROUGHT YOU TO NORTH CAROLINA? I’ve always had a heart to take care of people, so medicine was something that was a natural fit. I was lucky to attend Kasturba Medical College in Manipal, India on an athletic scholarship as a speed skater. I graduated at 22 and served in India for two years before taking a Pediatric residency at New York Medical College in 1995 and a Pediatric Cardiac Fellowship at Northwestern University in 1999. In 2001, I was recruited to run the pediatric ICU at Cape Fear Valley Hospital and I worked there for two years while getting an MBA at Fayetteville State University. I had a vision to open pediatric offices where children need them the most.
HOW MUCH HAVE YOU GROWN SINCE YOU OPENED IN 2003? Eighteen months after opening the first location in 2003, we opened a second in north Fayetteville, 18 months later, after the 2nd office, we acquired a practice from a retiring doctor. The fourth location opened in 2009, and the fifth one in 2010. We kept quiet for two years to build a hospital in India and to see what would happen with the Affordable Care Act. Then in 2012 we opened three more offices across NC. In 2014 we opened another three and in 2015 we opened six more practices across NC. We plan to open six this year. The location of each site has been very strategic. Before we open any office, we call Johnnie at the SBTDC and he gives me demographic information about the community. We really take advantage of his expertise, which allows us to pinpoint areas that best fit our business model.
Today we have 17 offices from the coast to the mountains and currently serve more than 100,000 kids each year from 64 counties in NC. We have 152 employees and will add at least 25 or 30 this year. With every office we open, we bring in a minimum of four jobs and indirectly we create another four or five jobs in the form of pharmacy, physical therapy, lab and all the other auxiliary services in the community.
WHAT HAS BEEN A CHALLENGE FOR YOU? Ensuring we have access to emergency funds. In 2014, the government (NC Medicaid) changed its IT systems, and we didn’t get paid for two months; that cost us $400,000. Then during the war in Afghanistan and Iraq, a lot of doctors were deployed so we stepped up and treated the children of the armed forces. But once the war ended we were faced with about $700,000 in revenue loss. And last year, North Carolina cut 27% of Medicaid reimbursement, We managed to survive that $1.5 million loss and still make a profit because of our great team who stepped up productivity, kept the cost down with lean team, diversified with more sites to create new revenue centers, changed our payer-mix ratio, used the expertise of Finance Head Nelson Morris, his background as an experienced banker, and the sounding board of our SBTDC counselor.
WHAT RESULTS HAVE YOU SEEN FROM THE SBTDC’S MBA INTERNSHIP PROGRAM? One group analyzed the time patients spend at each of our designated care areas like the front desk, medical assistants/nursing, and time with doctors. We could see where the bottlenecks were and improved those areas. At any given time, we have at least 15 different types of healthcare / non-healthcare students training with us. We end up hiring a lot of our interns and give them the experience they need to build their resumes. We are the stepping stone to much better jobs for them.
This story was originally published in the SBTDC 2015-2016 Annual Report. View the entire report here.
More Success Stories
Goat Lady Dairy
By 2015, they had made it. The business was profitable enough to put the dairy up for sale. There was interest from many prospective buyers, but eventually, they chose to sell to long-time employees Bobby and Carrie Routh Bradds in May, 2017. Now Steve is technically retired, though he is still invested through owner financing and helps with sales and marketing. Steve says he cannot overemphasize the role that Andy and the SBTDC played in getting to this point. “I think we would have had just to stop and then all those jobs and everything we built would have been lost. It was crucial to our success.”
Barringer Moving and Storage
When we found the right building, our first call was to our SBTDC counselor, Byron. He was a tremendous help. He educated us on what the bankers needed and asked us all the questions that the bankers would ask. The banks loved it. They didn’t have to ask the questions, because we had the packet ready and we looked like a professional company. Honestly, without that assistance, no banker would have even looked at us to find out our story, and we never would have gotten this building.