Clear directions, monitoring and repetition don’t always make change stick.
Top-down initiatives can often get lost in translation as ideas and perceptions move through an organization. Dialog is a constructive tool that can make an initiative top-of-mind, constructive and additive to the change process.
It’s dialog that keep managers and workers inspired or at least engaged and moving forward when they feel overwhelmed. So, avoid practices that give workers the impression that they are just cogs in the machine and that supervisors are just there to make the machine run.
Over the long haul, it’s a matter of keeping the message fresh. You can think of dialog as a freshening process. To make change stick, keep the message clear and engage in a dialog — exchanging ideas becomes a soft management practice that makes a difference.
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