Net Promoter Score

Your Net Promoter Score (NPS) is a measure of customer experience and a predictor of organic business growth. Traditional business lore assumes that customers expressing satisfaction with a company’s products or services are those who will also be willing to repurchase or recommend those same products or services to a friend. In reality, studies have

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Five, Plus-One

Fortune magazine reports on five big business trends to watch in 2018, they are: 1: Recession Watch. 2: AI advances. 3: The tech backlash builds. 4: The CEO Statesman is on the rise. 5: A changing workplace for women. You will want to read the article – it is short and to the point. For

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One word

I need one word or phrase from you.  What is the one reason you opened this email/blog post? Action:  Leave a comment. Learn More:  Read “How to Get Anyone (Yes, Anyone) to Reply to Your Emails”  

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Rule of Three

What is so magical about the number three? The answer lies in the way we process information. As humans, we have become proficient at pattern recognition by necessity, and three is the smallest number of elements required to create a pattern. You observe the Rule of Three demonstrated all the time across diverse areas of

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Q2, It’s All Good!

The second quarter (Q2) is rapidly ending. The thing about Q2 is that it is something of a gut-check. If you are off plan, there is still time to recover if nothing else goes wrong. If you are on plan, there is time to get ahead of plan by the year’s end or survive a

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