One word

I need one word or phrase from you.  What is the one reason you opened this email/blog post? Action:  Leave a comment. Learn More:  Read “How to Get Anyone (Yes, Anyone) to Reply to Your Emails”  

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CRM and growth

According to a PC Magazine article, The Best CRM Software of 2017 — “Managing contacts can be the lifeblood of a growing business. Contacts represent longstanding customers, partners, and those who might become either. While managing this treasure trove of business data can be done with a mammoth spreadsheet, today’s organizations, especially small-to-midsize businesses (SMBs),

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Rule of Three

What is so magical about the number three? The answer lies in the way we process information. As humans, we have become proficient at pattern recognition by necessity, and three is the smallest number of elements required to create a pattern. You observe the Rule of Three demonstrated all the time across diverse areas of

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Forward Looking

Performance management shifts companies away from backward looking once-a-year reviews to a process that is real-time, continuous and focused on helping people meet goals. Focused on continuous improvement, performance management aims to build a workforce committed to personal and organizational growth. In practice, performance management represents a series of interventions designed to keep a workforce

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Translator Needed

Henry Chesbrough famously said, “Most innovations fail. And, companies that don’t innovate die.” In a recent Babson Insight article by Daniel Huber, he makes the case for rethinking what kind of human resources and organizational structures are needed — if innovation is to succeed. Key take aways include: Unintentional terminations of innovation projects occur primarily

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We Are All Guilty

We all live with a certain amount of stress caused by having to make decisions in an increasingly complex world. Too little time, insufficient data, and shifting priorities all contribute to our reliance on decision-making shortcuts called heuristics. These shortcuts – rules of thumb, educated guess, modeling, common sense — are actually overlearned ways of

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It Depends

Is it true that reducing the cost of support – General and Administrative Expenses (G&A) – improves profits? One response might be “it depends.” In a given industry, it is common for financial benchmarks to show competitors’ G&A expenses, as a percent of sales, varying by a factor of two. Yet, at either extreme, a

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Accelerate, The Quarterly Newsletter

Many people like to start their day with a good read and a cup of coffee. During this time, you may come up with new ideas for your business or a fresh perspectives on areas of your business. We work to help you generate new perspectives and ideas for your mid-size company through our blog and our quarterly

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Where is the Joy?

If you want to know if a company’s management is fully engaged in executing its strategy and growing the business, ask them individually, “What new skill have you learned lately?” What you will find is that the best people are always learning new skills that they can use to contribute to the groups effort. No

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It’s Like Porridge

Just right – that is how I like my porridge. Not too fast, not too slow – just right — is also the way folks think about growing their business. So, how do you grow at the right pace? There seems to be a pattern that contributes to getting it just right. First, customers stick

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You’re Not Running Your Business on an Island

In our general business counseling practice at the Boone/Hickory region SBTDC offices, three key areas for improvement continue to resonate and influence the focus of our coaching efforts: Many of our clients feel as though they are running their business on an island. They may have an accountant or an attorney; however, they do not

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