Net Promoter Score

Your Net Promoter Score (NPS) is a measure of customer experience and a predictor of organic business growth. Traditional business lore assumes that customers expressing satisfaction with a company’s products or services are those who will also be willing to repurchase or recommend those same products or services to a friend. In reality, studies have

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Five, Plus-One

Fortune magazine reports on five big business trends to watch in 2018, they are: 1: Recession Watch. 2: AI advances. 3: The tech backlash builds. 4: The CEO Statesman is on the rise. 5: A changing workplace for women. You will want to read the article – it is short and to the point. For

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One word

I need one word or phrase from you.  What is the one reason you opened this email/blog post? Action:  Leave a comment. Learn More:  Read “How to Get Anyone (Yes, Anyone) to Reply to Your Emails”  

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CRM and growth

According to a PC Magazine article, The Best CRM Software of 2017 — “Managing contacts can be the lifeblood of a growing business. Contacts represent longstanding customers, partners, and those who might become either. While managing this treasure trove of business data can be done with a mammoth spreadsheet, today’s organizations, especially small-to-midsize businesses (SMBs),

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Comfortable

It is rare to hear the owner of a midsize business say, “things are comfortable.” That is because everyone has his or her own comfort level. It is also because, by its nature, there is always tension in a business system. The tension can arise from any number of factors: sales, competition, economic conditions, or

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On Target

When you have a good business model and a great strategy, you should win – right? As seasoned investors (i.e., business owners) know, there is one more thing you need and one more thing you need to be able to do. The thing you need is deep understanding of where you can affect value. The

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August Quarterly Newsletter

We recently distributed Accelerate’s quarterly newsletter, which included the following three blog posts that we’ve shared with you over the past few months: Develop a Local Contracting “Action Plan” by Noah Robins, SBTDC Procurement Technical Assistance Center (PTAC) BREXIT: What Does It Mean to U.S. Small and Mid-Size Enterprises by Alex Viva, SBTDC International Business

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Fast Learners

A group of 10 Belarusian mid-size business owners, entrepreneurs, economic developers, investors and an attorney left Raleigh, NC more knowledgeable and pumped up after the venture funding and growth strategy training from the SBTDC. We were also energized by the exchange of ideas and experiences. Working with International Focus, a Raleigh-based organization, the SBTDC helped

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Defeat Me With Logic

I worked for a privately held manufacturer here in North Carolina for almost 20 years that was owned by a terrific elderly businessman in Atlanta. So, most of the time it was a telephone relationship and at month end and quarter end we had face-to-face meetings to analyze performance, evaluate strategy, and go. This owner

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Accelerate, The Quarterly Newsletter

Many people like to start their day with a good read and a cup of coffee. During this time, you may come up with new ideas for your business or a fresh perspectives on areas of your business. We work to help you generate new perspectives and ideas for your mid-size company through our blog and our quarterly

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Confront Reality, Today

Organizations have choices when it comes to growth. However, not all options are equal in terms of their ability to confront reality. Leadership biases can cause companies to misread environmental signals, misdiagnose industry conditions, overestimate organizational strengths and accept the status-quo of competitive approaches to the marketplace. These and other biases all have consequences. To

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