Net Promoter Score

Your Net Promoter Score (NPS) is a measure of customer experience and a predictor of organic business growth. Traditional business lore assumes that customers expressing satisfaction with a company’s products or services are those who will also be willing to repurchase or recommend those same products or services to a friend. In reality, studies have

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Five, Plus-One

Fortune magazine reports on five big business trends to watch in 2018, they are: 1: Recession Watch. 2: AI advances. 3: The tech backlash builds. 4: The CEO Statesman is on the rise. 5: A changing workplace for women. You will want to read the article – it is short and to the point. For

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One word

I need one word or phrase from you.  What is the one reason you opened this email/blog post? Action:  Leave a comment. Learn More:  Read “How to Get Anyone (Yes, Anyone) to Reply to Your Emails”  

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CRM and growth

According to a PC Magazine article, The Best CRM Software of 2017 — “Managing contacts can be the lifeblood of a growing business. Contacts represent longstanding customers, partners, and those who might become either. While managing this treasure trove of business data can be done with a mammoth spreadsheet, today’s organizations, especially small-to-midsize businesses (SMBs),

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Rule of Three

What is so magical about the number three? The answer lies in the way we process information. As humans, we have become proficient at pattern recognition by necessity, and three is the smallest number of elements required to create a pattern. You observe the Rule of Three demonstrated all the time across diverse areas of

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Grounded Decisions

Decisions drive behavior and behaviors drive performance. In their white paper, “Evidence-Based Strategies to Improve Workplace Decisions: Small Steps, Big Effects,” Dalal and Bolunmez provide a clear look at approaches applicable across a wide variety of workplace decisions. Of real value, their suggestions are reasonably simple to apply. Why is this topic important? The authors

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The “No” You Already Have

It has always amazed me how the simplest of questions are never answered – they “never go answered”. The reason, I have observed, is not that the questions are absurd, but mostly because the questions are never asked. We have all heard the old adage of “there is no such thing as a dumb question”.

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Accelerate, The Quarterly Newsletter

Many people like to start their day with a good read and a cup of coffee. During this time, you may come up with new ideas for your business or a fresh perspectives on areas of your business. We work to help you generate new perspectives and ideas for your mid-size company through our blog and our quarterly

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Difference-Making Meetings are Different

Most meetings in mid-size companies involve day-to-day decision-making and serve an operational purpose – to resolve a problem, clarify an approach or inform the situation. They serve an organizational need and are for the most part informal and impromptu, but difference-making meetings are different. At a difference-making meeting, issues and approaches that influence the way

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Follow Up: Never Too Old to Grow and Prosper

Steele Rubber Products, a Denver, NC-based manufacturer and retailer of rubber parts to fit classic cars, trucks, and hot rods, has been in business since 1958. For almost 60 years, this mid-size company (60+ employees) is still delivering hard to find rubber parts that fit a wide range of American makes and models of restoration

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Stable & Flexible

The word “stable” often describes mid-sized firms in the business literature. In contrast, executives of mid-size firms regularly report on the importance of being “flexible”. Both “stable” and “flexible” are relative terms. The question is – how can a firm achieve a balance? In practice “special project” is the phrase most often use to describe activities requiring

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Stop Talking to Yourself

Many problems remain unsolved because they involve having an uncomfortable conversation. Addressing unspoken issues often make or break leaders in mid-size firms. I have heard it said, but I do not remember who said it, “to speak is to put all your hope in the other.” I think this quote captures the idea behind one

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