Net Promoter Score

Your Net Promoter Score (NPS) is a measure of customer experience and a predictor of organic business growth. Traditional business lore assumes that customers expressing satisfaction with a company’s products or services are those who will also be willing to repurchase or recommend those same products or services to a friend. In reality, studies have

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Five, Plus-One

Fortune magazine reports on five big business trends to watch in 2018, they are: 1: Recession Watch. 2: AI advances. 3: The tech backlash builds. 4: The CEO Statesman is on the rise. 5: A changing workplace for women. You will want to read the article – it is short and to the point. For

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One word

I need one word or phrase from you.  What is the one reason you opened this email/blog post? Action:  Leave a comment. Learn More:  Read “How to Get Anyone (Yes, Anyone) to Reply to Your Emails”  

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CRM and growth

According to a PC Magazine article, The Best CRM Software of 2017 — “Managing contacts can be the lifeblood of a growing business. Contacts represent longstanding customers, partners, and those who might become either. While managing this treasure trove of business data can be done with a mammoth spreadsheet, today’s organizations, especially small-to-midsize businesses (SMBs),

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Rule of Three

What is so magical about the number three? The answer lies in the way we process information. As humans, we have become proficient at pattern recognition by necessity, and three is the smallest number of elements required to create a pattern. You observe the Rule of Three demonstrated all the time across diverse areas of

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Creating Wealth

The funding landscape has changed dramatically since 2008; however, having sufficient capital to operate and grow a business is vital to its success and survival. The best course of action to having access to capital is to run a business as an entity that creates wealth (value). Creating wealth means making decisions that contribute to

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Accelerate, The Quarterly Newsletter

Many people like to start their day with a good read and a cup of coffee. During this time, you may come up with new ideas for your business or a fresh perspectives on areas of your business. We work to help you generate new perspectives and ideas for your mid-size company through our blog and our quarterly

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Waiting for Good Things to Happen

For a company to make things better today and in the future, the normal day-to-day management rules don’t apply.  Leadership workshops and strategy retreats have little effect.  Change takes time.  Change requires periods of action and reflection at both the personal and organizational levels.  New skills, tools and outlooks may be required, tested and assimilated. Nothing

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Follow Up: Maximizing Efficiency and Preparing for Growth

R.R. Equipment Company is a Charlotte, NC area manufacturer of heavy equipment products including REBEL CRUSHER, CRUSH-ALL, SWING-SCREEN, CRUSHKING, and SCREENKING. They have served the aggregate industry for over 50 years. This mid-size firm distinguishes itself in the industry by offering patented products of their own design, which operate at extraordinary production rates and provide

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Mid-size and mature ≠ dull

  Just because mid-size firms tend to operate in mature markets does not mean they are at the mercy of outside forces. Evidence from our practice indicates these firms have room to innovate and prosper. Management’s mindset matters. Specifically, how they choose to scale innovation. Innovation does not have to mean new product, services or

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